Hotel Policy

We value quiet luxury and thoughtful hospitality. These policies help ensure comfort, safety, and consistency for all guests at The Lusso Hotels & Suites.

Check-in / Check-out

• Check-in: 2:00 PM (or as confirmed with concierge)
• Check-out: 12:00 PM
• Early check-in / late check-out may be available upon request and subject to occupancy.

Identification

All guests must present a valid government-issued ID at check-in. Additional verification may be requested for security and fraud prevention.

Payments, deposits, and incidentals

A deposit or card authorization may be required at check-in to cover incidentals and potential damages. Accepted payment methods and deposit requirements may vary by rate plan and reservation channel.

Quiet hours

To preserve the calm atmosphere of the property, we observe quiet hours from 10:00 PM – 7:00 AM. Please keep hallway noise and in-room audio to a minimum during this time.

Smoking

Smoking and vaping are not permitted in guest rooms or indoor areas unless specifically designated. A cleaning fee may apply if smoking occurs in a non-smoking area.

Visitors

For guest security, unregistered visitors may be restricted. Please inform concierge in advance if you expect visitors. The hotel may limit visitor access during late hours.

Children

Children are welcome. For safety, minors must be supervised by a parent/guardian in all public areas, including the pool and fitness facilities.

Pets

Pets are permitted only where expressly stated in your booking confirmation. Service animals are welcome.

Lost & found

If an item is found after departure, we will hold it for a limited period. Shipping may be arranged at the guest’s expense.

Property care

Guests are responsible for maintaining rooms and fixtures in good condition. The hotel may charge for missing items, deep cleaning, or damages beyond normal wear.