Privacy Policy

This Privacy Policy explains how The Lusso Hotels & Suites collects, uses, discloses, and safeguards your information when you visit our website, contact our concierge, or make a reservation.

Information we collect

• Contact details (such as name, email, phone number) when you inquire or request assistance.
• Reservation details (such as stay dates, number of guests, room preferences) when you book or modify a booking.
• Payment-related data processed by our payment providers (we do not store full card details on our servers).
• Technical data (such as device, browser, and approximate location) collected through standard server logs and analytics.
• Communications you send to us (emails, messages, and requests).

How we use your information

• To provide, manage, and improve reservations and guest services.
• To respond to inquiries and concierge requests.
• To send service-related communications (confirmations, updates, and support).
• To maintain site security, prevent fraud, and troubleshoot issues.
• To comply with legal obligations and enforce our terms.

Cookies and analytics

We may use cookies and similar technologies to enhance site functionality, remember preferences, and understand site usage. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Sharing and disclosure

We may share information with trusted service providers who help us operate our website and services (for example, booking platforms, email delivery, analytics, and payment processing). These providers are permitted to use information only as necessary to provide services to us.

We may also disclose information if required by law or to protect the rights, safety, and security of our guests, staff, and business.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet is 100% secure; therefore, we cannot guarantee absolute security.

Your choices

• You may request access, correction, or deletion of certain personal information, subject to applicable laws.
• You may opt out of non-essential marketing communications at any time.

Contact

If you have questions about this Privacy Policy, please contact our concierge.